Privacy Policy

Privacy Policy

WiseNature.co.uk is a trading name of Procounsel Associates Ltd (www.procounsel.co.uk)and adheres to the  Privacy Policy of Procounsel Associates Ltd.

This policy applies to our trading as PROCOUNSEL ASSOCIATES LTD. Procounsel Associates Ltd also trades as Pete Rawlings (www.pete-rawlings.co.uk) and WiseNature (www.wisenature.co.uk) and these business activities are also subject to this Privacy Policy and covered by the clauses contained hereafter. For the sake of clarity all business activities linked to Procounsel Associates as identified above are subsumed under the designation ‘Procounsel Associates Ltd’.  

This policy applies to information held about clients and prospective clients, supervisees, suppliers and prospective suppliers, networking clients and all other persons about whom PROCOUNSEL ASSOCIATES LTD may hold information.  By “information” we mean personal information about you that we collect, use and store. In this policy “we”, “us” and “our” means PROCOUNSEL ASSOCIATES LTD, The Old Stables, Market Street, Highbridge, Somerset, TA9 3BP; “you” means the individual to whom the information relates.

1) What we might collect
  • your name;
  • your contact information such as your work address, home address, email address and telephone number;
  • only if required, your payment details / financial data i.e. your bank name, account number and sort code;
  • information about you that you give us in person at our meetings or events, by filling in forms on our websites: www.procounsel.co.uk, or www.pete-rawlings.co.uk, or www.wisenature.co.uk (e.g. the contact us section or to sign up to our mailing list) or by corresponding with us by phone, e-mail or otherwise;
  • and information in relation to your purchase of our business services or use of our business services.
2) How we collect information about you
  • collecting information you give to us when you meet with us in person or have an online or telephone discussion with us;
  • through your use of the forms on our website;
  • and from telephone or email enquiries we may receive from you.
3) What we do with the information we gather
  • we use your information to: provide an ethical service to you that accords with the regulatory requirements of The National Counselling Service (N.C.S.) and the British Association for Counselling and Psychotherapy (B.A.C.P.), as stipulated by their registration by the Professional Standards Association (P.S.A.)
  • to carry out our obligations arising from any agreements entered into between you and us;
  • communicate with you;
  • provide information about our events and services to you;
  • keep you informed about events that we think you may find interesting;
  • administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • keep our site safe and secure;
  • comply with legal and regulatory obligations.

4) Legal basis for processing
Our processing of your personal information is necessary:
  • for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
  • for the purposes of legitimate interests pursued by us;
  • or in order to comply with a legal obligation to which we are subject.

5) For clients of Counselling/Therapy, Supervision and Coaching Services
(Or in relation to any processing of special categories of personal data), we will :
  • generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information;
  • personal data will be stored electronically on a secure server and in paper form in a secure cabinet for the purpose of case recording and monitoring by an appropriately qualified supervisor;
  • personal data will only be shared as necessary to meet with professional standards of ethical practice as specified by The National Counselling Service and the British Association for Counselling and Psychotherapy;
  • no personal data collected as a result of counselling/therapy, supervision or coaching services will be shared for any other reason (e.g. for marketing or other business-related purposes).
We collect this information on the legal basis covered by the GDPR regulations.

6) Legitimate interests 
Where our processing is based on the legitimate interest grounds described above, those legitimate interests are:
  • collecting personal information to provide you with a smooth and efficient client/customer/supervisee experience;
  • to make sure you receive updated information on our business activities;
  • to provide the services you have requested;
  • for our own marketing and research.
7) Sharing your information
  • except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
  • the personal information you provide to us may be shared with third party companies, agents, contractors, service providers or affiliated companies if this is necessary to provide you with our business services, respond to your inquiries or for any of the purposes described in this policy. Specific exclusions may apply to clients of counselling/therapy, supervision and coaching services as noted in Section 5 above.
  • we may also share your personal information with: law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; 
  • other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
We only share information on the legal basis covered by the GDPR regulations.

8) Your rights
At any time, you have the right:
  • to request access to or a copy of any personal data which we hold about you;
  • to rectification of your personal data, if you consider that the information we are holding is inaccurate;
  • to ask us to delete your personal data, if you consider that we do not have the right to hold it;
  • to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
  • to ask us to stop or start sending you marketing messages as described below in the marketing section;
  • to restrict processing of your personal data;
  • to data portability (moving some of your personal data elsewhere) in certain circumstances;
  • to object to your personal data being processed in certain circumstances;
  • to not be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data.
Any request from you for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation.

We will comply with our legal obligations as regards your rights as a data subject.

We aim to ensure that the information we hold about you is accurate at all times.

To assist us in ensuring that your information is up to date, do let us know if any of your personal details change at the following email address : peter@procounsel.co.uk

9) Marketing
Where you are one of our clients or have otherwise agreed to be contacted for marketing we may use your personal information to send you information about our events and business services.

You can unsubscribe from receiving them at any time, by contacting us at peter@procounsel.co.uk; we will action any opt out request from you without delay.

10) How long will we keep your information?
We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal and ethical obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required.

Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us. If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.

11) Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

12) Links to other websites
Our websites may contain links to other websites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website.

Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.

Certain features of our site will allow for social networking. You should ensure when using these features that you do not submit any personal data that you do not want to be sent, collected or used by other users, such as profile details or e-mail address.

13) Complaints
Questions, comments and requests regarding this policy are welcomed and should be addressed to Peter Rawlings, Director & Principal Consultant, Procounsel Associates Ltd using the email address: peter@procounsel.co.uk

If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113. PROCOUNSEL ASSOCIATES LTD is registered with the Information Commissioner’s Office, reference Z2132967

14) How we use cookies 
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which web pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

15) Changes to this policy
Any changes we make to our policy in the future will appear on our website. 

24 May, 2018.  
(c) 2018, Pete Rawlings. All Rights Reserved
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